Terms of service

Welcome to TE Equine!
By shopping with us online, you’re agreeing to the terms below — they’re here to keep everything simple, fair, and transparent.

1. Who We Are

We’re TE Equine, an Australian-owned business bringing you quality equestrian products you’ll love.
Our store runs through Shopify, which securely handles our website and checkout process.

2. Shopping With Us

When you place an order, you’re making an offer to buy one of our products.
Once payment is confirmed, we’ll send you an order confirmation — and when it’s packed and ready, you’ll get a shipping update with tracking details.

If for any reason we can’t fulfil your order (for example, if an item sells out), we’ll contact you right away and issue a refund.

3. Pricing & Payments

All prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise.
We accept secure payments through Shopify Payments, PayPal, and other trusted options.

4. Shipping

We deliver Australia-wide and offer international shipping on selected items.
Shipping times vary depending on your location, and once your parcel is sent, it’s in the hands of the carrier.

Full details are available in our Shipping Policy

5. Returns & Refunds

We follow the Australian Consumer Law, which means you’re entitled to a refund, repair, or replacement if a product is faulty, unsafe, or not as described.

We also offer returns for change of mind within 14 days, as long as items are unworn, unwashed, and in original condition.

More info: Returns and Refunds

6. Your Privacy

We take your privacy seriously.
Your personal information is used only to process your order and provide the best service possible.

Read our full Privacy Policy for details.

7. Our Website

We do our best to show products accurately, but colours and sizing can vary slightly between screens.
All photos, logos, and designs belong to TE Equine — please don’t reuse them without permission.

8. Legal Stuff

Nothing in these terms affects your rights under the Australian Consumer Law.
Our liability is limited to what’s allowed under Australian law, and we can’t be held responsible for indirect losses (like courier delays or website downtime).

These terms are governed by the laws of Western Australia.

9. Updates

We may update these Terms of Service occasionally to reflect new policies or products.
We’ll always post the latest version here — your continued use of our site means you accept any changes.